THE GEOGRAPHICAL REMIT

Since the core funding for the CALL Centre comes from the Scottish Executive Education Department (SEED), most of our work, particularly with regard to assessments and loans, is concentrated in Scotland. Other organisations, particularly the ACE Centre, ACCESS Centres and Communication Aids Centres perform a similar role in England and Wales.Nevertheless, we will endeavour to respond on a limited scale to general enquiries and questions on CALL Centre research from throughout the United Kingdom, and overseas.
A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services.
Two related terms are virtual call center and contact center. Core funding is provided by the Scottish Executive Education Department (SEED). Additional funding has come from the Scottish Executive Health Department, Community Care Division, and from service level agreements with local authorities and schools in Scotland ( CALL has nine small scale assessment and training service contracts) and with the University of Edinburgh Disability Office.
Research and development project work over the years has been enhanced by funding support from a number of agencies, including the European Union, Nuffield Foundation, Department of Employment, Gatsby Charitable Trust and others.