BENEFITS DERIVED FROM BPO CAN BE SUMMARIZED AS FOLLOWS

Productivity Improvements
Access to expertise
Operational cost control
Cost savings
Improved accountability
Improved HR
Opportunity to focus on core business
Outsourcing is not new - it has been a popular management tool for decade. One can safely say outsourcing has evolved :-
1960's - time-sharing
1970's - parts of IT operations
1980's - entire IT operations
1990's - alliances/tie-ups
India has one of the largest pool of low-cost English speaking scientific and technical talent. This makes India one of the obvious choice to outsource to. Dell, Sun Microsystems, LG, Ford, GE, Oracle all have announced plans to scale up their operations in India. Others like American Express, IBM and British Airways are leveraging the cost advantage India has to offer while setting up call centers. Several foreign airline and banks have too set up business process operations in India. Indian revenues from BPO are estimated to have grown 107 per cent to $ 583 million and this particular area employs 35,000 people Many European and US companies have realized that they should focus on their main business and outsource their Human Resource Department, accounting department etc. Bingo! it is here exactly India fits in! Today US corporations have embraced BPO wholeheartedly. Managed Care Companies, which is more popularly known as Healthcare payers, are increasingly outsourcing